FAQ's

Frequently Asked Questions

 1. Can items on evenipacific.com (Apia main store website) be shipped overseas?

In the current climate, this is not possible. Eventually the evenipacific.co.nz (NZ and Aus store website) will have the full stock range to order from and have the capacity to ship worldwide. 

 

2. How long does it take to deliver within NZ?

We ship with NZ Post. Deliveries within Auckland takes 1-2 business days after your order has been shipped. 
Deliveries outside of Auckland take 3-4 business days after your order has been shipped. 

 

3. How long does it take to deliver to Australia?

 We post via Air Courier which usually takes 7 to 10 business days from time  order has been shipped. Please make sure to allow for this when placing your order.

 

 4. Exchange Policy

In order to receive an exchange, we would need the following.

In-store purchases: 

  1. Original Receipt. 
  2. All tags and original packaging are still attached
  3. Products must be in new condition - NO wear & tear.

 

Online Purchases: 

  1. Order number/ order confirmation email
  2. All tags and original packaging are still attached
  3. Products must be in new condition - NO wear & tear.
  4. Customers are responsible for all shipping costs, including shipping of exchanged item back to you. 

Please email us first at lauren@eveni.co.nz to request an exchange.

 

5. Refund Policy

We ask that you please make sure you are happy with your  purchase as we do not offer refunds if you have changed your mind.

We are more than happy to facilitate an exchange (please see exchange policy above) or store credit that can be used at a later time. 

If you are unsure of your purchase please feel free to email lauren@eveni.co.nz BEFORE you make your purchase. 

 

Faafetai