FAQ's

Frequently Asked Questions

 1. Can items on evenipacific.com (main store website) be shipped overseas?

In the current climate, this is not possible. Eventually the evenipacific.co.nz       (NZ and Aus store website) will have the full stock range to order from and have the capacity to ship worldwide. 

 

2. How long does it take to deliver within NZ?

We ship with NZ Post. Deliveries within Auckland takes 1-2 business days after your order has been shipped. 
Deliveries outside of Auckland take 3-4 business days after your order has been shipped. 

 

3. How long does it take to deliver to Australia?

 We post via Air Courier which usually takes 7 to 10 business days from time  order has been shipped. Please make sure to allow for this when placing your order.

 

 4. Exchange Policy

As long as the tags are still attached and there is no wear and tear to the item, we are happy to exchange. Please note that customers would have to pay for the original to be returned and for the exchanged item to shipped to its address. 

Please email us first at lauren@eveni.co.nz to request an exchange.

 

5. Refund Policy

We ask that you please make sure you are happy with your online purchase as we do not offer refunds if you have changed your mind. If you are unsure of your purchase please feel free to email lauren@eveni.co.nz BEFORE you make your purchase. 

 

Faafetai