Privacy Policy
Last updated: 15 October 2026
About us
EveniPacific is operated by I.H. Carruthers Ltd, trading as EveniPacific (“we”, “us” and “our”).
This policy explains how we handle personal information when you visit evenipacific.co.nz, shop online or in-store, or contact us. It applies to our New Zealand and Australian customers.
We comply with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Act 1988 and Australian Privacy Principles.
Information we collect
We may collect your name, contact details, billing and delivery addresses, account information, purchase history, marketing preferences and communications with us.
We may also collect device and browsing information through cookies and similar technologies.
Payments are processed by payment providers. We do not store your full payment card details ourselves.
How we collect and use information
We generally collect information directly from you when you shop, create an account, subscribe to marketing or contact us. We may also receive relevant information from payment, delivery and other service providers, or someone purchasing on your behalf.
We use this information to:
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process payments and deliver orders;
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provide customer service and manage returns;
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manage accounts and send order updates;
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send marketing communications you have opted into;
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improve our website, services and advertising;
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prevent fraud; and
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meet legal and record-keeping obligations.
Where we collect information about you from another source, we provide any notification required by applicable privacy law.
Providing information is your choice. However, without necessary details, we may be unable to complete your order or provide the service requested. Marketing subscriptions are optional.
Marketing and cookies
You can unsubscribe from marketing emails using the link in any marketing email or by contacting us. We action unsubscribe requests within five working days. You will still receive necessary communications about your orders.
Our website uses cookies and similar technologies for website functions, analytics, advertising and affiliate referrals. You can manage cookies through your browser and advertising preferences through relevant providers’ settings. Disabling cookies may affect website functions. We obtain consent where required by applicable law.
Sharing and overseas handling
We may share relevant information with providers supporting our store, payments, delivery, customer service, analytics, advertising and affiliate programmes. We may also share information with professional advisers or where required or permitted by law.
We do not sell your personal information.
Some providers store or process information outside New Zealand and Australia. We take reasonable steps to protect information handled on our behalf and comply with applicable requirements for overseas disclosures.
Storage and security
We take reasonable steps to protect personal information against loss, misuse and unauthorised access, modification or disclosure.
We keep information only as long as needed for the purposes described in this policy or to meet legal obligations. When no longer needed, we take reasonable steps to securely delete or anonymise it.
If a privacy breach occurs, we notify affected individuals and regulators where required by law.
Your rights and complaints
You can ask to access or correct personal information we hold about you, or raise a privacy complaint, by contacting our Privacy Officer.
We may verify your identity before acting on a request. We respond within applicable legal timeframes, normally communicating our decision on access or correction requests within 20 working days, subject to lawful extensions.
If we decline a correction, you may request that a statement of the correction sought be attached to your information.
If you are dissatisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz, or the Office of the Australian Information Commissioner at oaic.gov.au, where the relevant regulator has jurisdiction.
Contact us
Privacy Officer — EveniPacific
I.H. Carruthers Ltd, trading as EveniPacific
Shop B5, 1 John Goulter Drive
Auckland 2022, New Zealand
Email: online@ecarruthers.com
Phone +64 9 601 3521
Updates
We may update this policy from time to time. The current version will be posted on our website with its last updated date. We provide additional notice where required by law.